For more than 13 years' experience I've been working for B2B companies in various user experience and marketing roles. These roles, and the knowledge I've gained from them, paved the path to further enter into the world of user experience.
I've created and managed numerous marketing campaigns around product launches, educational opportunities, and lead generation. Designing landing pages, writing emails, and analyzing campaigns became second nature to me. I found myself wanting to know what made customers tick. Why would they open my email, or click my call-to-action button? So, I asked them. A lot of them. I used surveys and met customers face to face, and as a result my marketing campaigns became more successful.
One day I asked myself what direction am I heading towards and what direction do I want to go. I knew I enjoyed conducting research, designing sites and emails, and analyzing my campaigns. Those are my strengths. But the extra marketing activities (creating ads, writing copy, planning events), not so much.
The decision to shift my focus to user experience was easy to make. I enrolled in online courses for formal training. I took more initiative with my current employer to influence decisions on design for our e-commerce shop and sales tools our distributors use. This led to a new role for me, Digital Experience Manager.
Uxbridge, MA
March 2022 – Present
Digital Experience Manager
July 2018 – March 2022
Marketing Programs Specialist
Responsible for identifying, developing, and managing the integrated marketing programs that support the development and execution of the North American Sales and Marketing plan. Main focus on development and support of Lenze's large network of distributors.
Westboro, MA
April 2016 – June 2018
Associate Brand Manager
Managed the lead generation efforts for LendingClub Patient Solution's dental business.
Waltham, MA
April 2014 – April 2016
Regional Marketing Coordinator
Provided education, co-marketing, and collateral support to 40+ sales representatives for their accounts.
April 2012 – April 2014
Associate Marketing Coordinator
Assisted Regional Marketing Coordinators in their efforts to support the sales team.
High proficiency with preparing and conducting customer interviews, questionnaires, and surveys. Capable of combining industry data and trends with individual behaviors to understand user needs and market gaps.
Advanced proficiency with Figma and Adobe XD for wireframing and high-fidelity prototypes. Experience with components, animating content, and creating clickable prototypes. Additionally advanced proficiency with Adobe Illustrator, InDesign, and Photoshop to create logos, icons, images, and other graphical assets.
Moderate experience with planning, recruiting, and conducting unbiased usability tests. High proficiency with analyzing testing results and reporting them into actionable items.
Have 20+ years of HTML, CSS, and JavaScript experience. Currently learning Python for API calls and web scraping.
April 2020 - July 2020
Udacity
Learned how to create a digital user experience that is ready to be handed off for development. Built familiarity and fluency with design research fundamentals to identify the user and the solutions they need. Synthesize research, and use design sprints to take an idea from concept to low-fidelity prototype. Learned how to turn low-fidelity prototype into a high-fidelity design, and improve its performance based on data.
April 2020
Udemy
Crash course teaching the difference between UI and UX and the responsibilities of a UX designer. An introduction to creating wireframes and building prototypes with InVision, and reporting user testing results. Additionally, the course covers user experience research, user testing, and building user profiles and personas.
2011 - 2014
Southern
New
Hampshire University
GPA: 3.89, Magna Cum Laude
Honor society: Delta Mu Delta